Privacy Policy

Last updated: March 19, 2026

1. Introduction

Bug HQ ("we," "us," or "our") operates a software-as-a-service platform for pest control and wood-destroying organism (WDO) inspection companies. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our platform at bug-hq.com (the "Service").

By using the Service, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Account Information

When you register, we collect your name, email address, company name, and password. Company administrators may also provide a business address, phone number, and state license number.

2.2 Customer and Property Data

As part of normal operations, your account may store information about your customers, including names, phone numbers, email addresses, and property addresses. This data is entered by you or your staff and is used solely to operate the Service on your behalf.

2.3 Usage Data

We automatically collect information about how you interact with the Service, including IP addresses, browser type, pages visited, and timestamps. This data is used for security, debugging, and improving the Service.

2.4 Payment Information

Subscription payments are processed by Stripe. We do not store credit card numbers or payment details on our servers. Stripe's privacy policy governs the handling of your payment information.

2.5 Photos and Files

Photos uploaded during inspections or jobs are stored securely in our cloud storage. These files are associated with your company account and are not shared with third parties.

3. Email Notifications

Our platform sends transactional and automated emails to your customers and staff using Resend. These include appointment confirmations, reminders, arrival notifications, document delivery, and review requests. By using this feature, you confirm that:

  • You have obtained appropriate consent from recipients before sending email communications through the platform.
  • You will only send messages related to scheduled services and customer communications for your pest control business.
  • You will not use the email feature to send spam or unsolicited commercial messages.

We log emails sent through the platform (recipient address, subject, delivery status, and timestamp) for troubleshooting purposes. Email logs are visible only to your company account.

4. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process subscription payments and send billing communications
  • Send transactional emails (inspection reports, invoices, password resets)
  • Respond to support requests
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

We do not sell your data or your customers' data to third parties.

5. Data Sharing and Disclosure

We may share information with:

  • Service Providers: Supabase (database), Resend (email), Stripe (payments), and Vercel (hosting). Each is bound by their own privacy policies and processes data only as needed to provide their services.
  • Legal Requirements: We may disclose information if required by law, regulation, or valid legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Retention

We retain your account data for as long as your subscription is active. If you cancel your account, we will retain your data for 90 days before permanent deletion, unless a shorter retention period is required by law.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and role-based access controls. Row-level security ensures that each company can only access its own data. However, no system is completely secure and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete personal data we hold about you. To make a request, contact us at the email below. We will respond within 30 days.

9. Children's Privacy

The Service is intended for business use and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify account holders of material changes by email or by a notice within the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or requests, contact us at:

Bug HQ
support@bug-hq.com