Terms of Service

You must be at least 18 years old and authorized to operate a business in your jurisdiction to use the Service. By using the Service, you represent and warrant that you meet these requirements. Use of the Service for unlicensed pest control or inspection activity is prohibited.

Bug HQ is available exclusively to pest control businesses that hold a valid, active license issued by the California Structural Pest Control Board ("SPCB") or an equivalent regulatory body in the operator's jurisdiction. By creating an account, you represent and warrant that:

• (a) Your business holds a current, active SPCB Operator license (Branch 1, 2, or 3, as applicable to the services you provide), or an equivalent license in your jurisdiction;
• (b) The qualifier or operator named on the license has authorized the creation of your Bug HQ account and is responsible for all activity on the account;
• (c) The license information you provide during application is accurate and matches the public record maintained by the SPCB or equivalent regulatory body;
• (d) You will notify Bug HQ within seven (7) days if your license is suspended, revoked, expires, or is otherwise rendered inactive.

Bug HQ verifies license status during account approval and may, at its discretion, re-verify license status at any time. If we determine that your license is no longer valid, active, or in good standing, we may immediately suspend or terminate your account and disable your ability to generate, edit, or distribute reports through the Service. You agree that suspension or termination on these grounds does not entitle you to a refund.

Bug HQ is a software platform. We are not a licensed pest control operator, structural pest control business, or inspection company. We do not perform inspections, employ inspectors, or issue reports. Every WDO inspection report, finding, recommendation, and signature generated through the Service is the legal work product of the licensed operator whose SPCB license number appears on the report.

By using the Service, you acknowledge and agree that:

• (a) WDO inspection reports are legal instruments under California Business and Professions Code §8516 and analogous statutes in other jurisdictions, and may be relied upon by buyers, sellers, lenders, escrow agents, and regulatory bodies in real estate and lending transactions;
• (b) You are the sole legal author of every report you generate, sign, or distribute through Bug HQ, regardless of which user account or device was used to enter the data;
• (c) You bear sole responsibility and liability for the accuracy, completeness, and lawful use of every report, including but not limited to claims, disputes, regulatory actions, civil litigation, or criminal proceedings arising from any report;
• (d) You will not generate, sign, distribute, or permit the distribution of any report under a license you do not hold, under a qualifier name other than the operator on file with the SPCB, or in any manner intended to deceive a third party as to the identity, qualifications, or licensing status of the inspector;
• (e) Bug HQ may include the licensee's SPCB license number, qualifier name, and a "Generated via Bug HQ" attribution on every report as a matter of record. You consent to this attribution.

Misuse of the Service in violation of this section is grounds for immediate termination, forfeiture of any prepaid subscription fees, and reporting to the SPCB or other applicable regulatory or law enforcement authorities.

You agree to provide accurate, current, and complete information when creating an account and to keep that information up to date. You are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activity that occurs under your account. Notify us immediately at support@bug-hq.com if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your account.

Company administrators may invite additional users (inspectors, technicians, office staff) to their account. Administrators are responsible for ensuring that all team members comply with these Terms.

Access to the Service requires a paid subscription. Subscription plans and pricing are described on our website. We reserve the right to change pricing with 30 days' notice to active subscribers.

Subscriptions are billed monthly in advance. Payment is processed by Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods.

If a payment fails, we will attempt to retry the charge. If payment is not resolved within 7 days, your account may be suspended. Data is retained for 90 days after suspension before permanent deletion.

Bug HQ offers a 14-day free trial on all plans, during which you have full access to every feature with no charge. Because we provide complete platform access during the trial period, we do not offer refunds after the trial ends and your first payment is processed.

No refunds are issued for:

• Forgetting to cancel before the trial ends
• Partial months of service
• Unused features or time remaining on a billing period
• Downgrades or plan changes

Cancellation: You may cancel your subscription at any time from Settings → Billing in your account. Cancellation stops all future billing immediately. You retain access to the platform until the end of your current billing period.

Exceptions: In cases of duplicate charges or billing errors on our part, we will issue a prompt refund. Contact support@bug-hq.com within 7 days of the charge.

Chargebacks: Initiating a chargeback without contacting us first may result in immediate account termination. We encourage you to contact us at support@bug-hq.com before disputing a charge — we respond within 1 business day.

You retain ownership of all data you upload or create within the Service, including customer records, inspection reports, photos, and invoices ("Your Data").

You grant Bug HQ a limited license to store, process, and transmit Your Data solely to provide the Service. We do not claim any ownership rights in Your Data.

You may export your data at any time while your account is active. Upon cancellation, you have 90 days to export your data before it is permanently deleted.

You are responsible for ensuring you have the right to upload and process your customers' personal information within the Service, and for complying with any applicable privacy laws regarding that data.