Terms of Service

You must be at least 18 years old and authorized to operate a business in your jurisdiction to use the Service. By using the Service, you represent and warrant that you meet these requirements. Use of the Service for unlicensed pest control or inspection activity is prohibited.

Bug HQ is available exclusively to pest control businesses that hold a valid, active license issued by the California Structural Pest Control Board ("SPCB") or an equivalent regulatory body in the operator's jurisdiction. Access is granted by application and approval rather than by open registration.

The Service currently supports SPCB Branch 2 (general pest) and Branch 3 (termite and wood-destroying organism) operations. Branch 1 (fumigation) functionality is not yet available. Approval is presently limited to California-licensed operators, because license verification is performed against the California Department of Consumer Affairs public license search and no equivalent verification path exists in other jurisdictions.

By submitting an application, you represent and warrant that:

• (a) Your business holds a current, active SPCB Operator license in Branch 2 or Branch 3, or an equivalent license in your jurisdiction, covering the services you provide;
• (b) The qualifier or operator named on the license has authorized the application and will be responsible for all activity on the resulting account;
• (c) The license information you provide is accurate and matches the public record maintained by the SPCB or equivalent regulatory body;
• (d) You will notify Bug HQ within seven (7) days if your license is suspended, revoked, expires, or is otherwise rendered inactive.

These representations are made at the time of application and are reaffirmed each time you access the Service. Bug HQ verifies license status during the approval process and may, at its discretion, re-verify license status at any time. If we determine that your license is no longer valid, active, or in good standing, we may immediately suspend or terminate your account and disable your ability to generate, edit, or distribute reports through the Service. You agree that suspension or termination on these grounds does not entitle you to a refund.

Bug HQ is a software platform. We are not a licensed pest control operator, structural pest control business, or inspection company. We do not perform inspections, employ inspectors, or issue reports. Every WDO inspection report, finding, recommendation, and signature generated through the Service is the legal work product of the licensed operator whose SPCB license number appears on the report.

By using the Service, you acknowledge and agree that:

• (a) WDO inspection reports are legal instruments under California Business and Professions Code §8516 and analogous statutes in other jurisdictions, and may be relied upon by buyers, sellers, lenders, escrow agents, and regulatory bodies in real estate and lending transactions;
• (b) You are the sole legal author of every report you generate, sign, or distribute through Bug HQ, regardless of which user account or device was used to enter the data;
• (c) You bear sole responsibility and liability for the accuracy, completeness, and lawful use of every report, including but not limited to claims, disputes, regulatory actions, civil litigation, or criminal proceedings arising from any report;
• (d) You will not generate, sign, distribute, or permit the distribution of any report under a license you do not hold, under a qualifier name other than the operator on file with the SPCB, or in any manner intended to deceive a third party as to the identity, qualifications, or licensing status of the inspector;
• (e) Bug HQ may include the licensee's SPCB license number, qualifier name, and a "Generated via Bug HQ" attribution on every report as a matter of record. You consent to this attribution.

Misuse of the Service in violation of this section is grounds for immediate termination, forfeiture of any prepaid subscription fees, and reporting to the SPCB or other applicable regulatory or law enforcement authorities.

Access to the Service begins with an application. You submit your company, license, and contact information; Bug HQ reviews and approves or declines the application; approved applicants receive a single-use activation link by email and set account credentials at that point. There is no open self-service registration.

You agree to provide accurate, current, and complete information in your application and to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials. Activation links are single-use and personal to the applicant; do not forward them.

You are responsible for all activity that occurs under your account. Notify us immediately at support@bug-hq.com if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your account.

Company administrators may invite additional users (inspectors, technicians, office staff) to their account. Administrators are responsible for ensuring that all team members comply with these Terms.

Access to the Service requires a paid subscription. Subscription plans and pricing are described on our website. We reserve the right to change pricing with 30 days' notice to active subscribers.

Subscriptions are billed monthly in advance. Payment is processed by Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods.

If a payment fails, we will attempt to retry the charge. If payment is not resolved within 7 days, your account may be suspended. Data is retained for 90 days after suspension before permanent deletion.

Bug HQ subscriptions are billed monthly starting on the date of purchase. Because you have full access to all features from day one and can cancel anytime, we do not offer refunds for partial billing periods.

No refunds are issued for:

• Deciding to cancel after a billing cycle has started
• Partial months of service
• Unused features or time remaining on a billing period
• Downgrades or plan changes

Cancellation: You may cancel your subscription at any time from Settings → Billing in your account. Cancellation stops all future billing immediately. You retain access to the platform until the end of your current billing period.

Exceptions: In cases of duplicate charges or billing errors on our part, we will issue a prompt refund. Contact support@bug-hq.com within 7 days of the charge.

Chargebacks: Initiating a chargeback without contacting us first may result in immediate account termination. We encourage you to contact us at support@bug-hq.com before disputing a charge — we respond within 1 business day.

You retain ownership of all data you upload or create within the Service, including customer records, inspection reports, photos, and invoices ("Your Data").

You grant Bug HQ a limited license to store, process, and transmit Your Data solely to provide the Service. We do not claim any ownership rights in Your Data.

We may also create and use de-identified and aggregated data derived from Your Data to operate, secure, analyze, and improve the Service, and to produce aggregate industry statistics. De-identified and aggregated data will not identify you, your company, or any of your end customers, and we will not attempt to re-identify it or permit others to do so.

You may export your data at any time while your account is active. Upon cancellation or suspension, you have 90 days to export your data before it is permanently deleted.

Important — your record-keeping obligations are your own. WDO inspection reports, chemical application records, and related documents are regulated business records. California licensees are required by law to retain copies of these records for a period that substantially exceeds Bug HQ's 90-day post-cancellation window, and equivalent obligations apply in other jurisdictions. Bug HQ's retention of your data does not satisfy your regulatory record-keeping duty. You are solely responsible for exporting and retaining your records for as long as applicable law requires, and Bug HQ is not liable for records lost following the 90-day window.

You are responsible for ensuring you have the right to upload and process your customers' personal information within the Service, and for complying with any applicable privacy laws regarding that data.

AI-generated content is a draft. It may be incomplete, inaccurate, or wrong in ways that are not obvious. Bug HQ makes no warranty as to the accuracy, completeness, or regulatory sufficiency of any AI-generated content.

You are responsible for reviewing, correcting, and verifying all AI-generated content before relying on it, incorporating it into any record, presenting it to a customer, or signing it. Where AI-generated content appears in a WDO inspection report or any other document bearing your license number, Section 3.3 applies in full: you remain the sole legal author of that document and bear sole responsibility for its accuracy, regardless of which parts were machine-drafted. Applying a signature to a document containing AI-generated content is your affirmation that you have reviewed it.

AI-generated content produced from Your Data through the Service is treated as Your Data under Section 7 once it is delivered to your account. We make no claim of ownership in it. Because AI systems may produce similar output for different users from similar inputs, we cannot and do not warrant that AI-generated content is unique to you.

You will not use AI features to generate inspection findings for properties that were not inspected, to fabricate observations or records, or to produce any content intended to mislead a third party as to the identity, qualifications, or conclusions of the inspector.

Plan descriptions referring to unlimited AI usage describe normal professional use by a single pest control business. We may apply reasonable rate limits to protect service availability, and may contact you before applying any limit to an account in good standing. Automated, bulk, or programmatic use of AI features outside the product interface is not permitted without written agreement.

AI features depend on third-party model providers. We may change, substitute, or discontinue a model or an AI feature, and the behavior and output of these features may change over time. Material reductions in AI functionality available to paying subscribers will be notified under Section 17.